Manuals

Manuals can be one of the most important tools available to franchisors to ensure that their franchise system consistently operates according to the approved standards.

Properly structured and written, manuals can enable a franchisor to make changes when necessary so that their franchise system can evolve and remain profitable.

Properly structured operating manuals can create a defense against successful litigation. Improperly structured manuals can open your franchise system to unnecessary risk and unintended liability.

The manuals we develop for our clients reflect their unique culture and quality standards and are designed to support their goals. We create and revise manuals for many different functions, personnel and types of franchisees, including:

• Unit operations
• Headquarters support personnel
• Field personnel
• Multi-unit managers
• Master franchisees
• International master franchisees
• Franchise sales and compliance
• Pre-opening procedures
• Marketing and advertising
• Site selection and development

The manuals we write are written to the level of the reader - in a format that they can understand and utilize. They are organized to be user friendly, intuitive, easily followed, graphically appealing and simple to update.

Manuals can be provided in print and web format for ease of updating and distribution.

For established franchisors, having MSA working with you and your lawyers to review your manuals and training programs for vicarious liability and other risks can be one of your most important investments.