"MSA made a difficult job easy for us in developing our licensee Operations Manual. Marla Rosner's expertise helped us to create a document that both supported the legal structure of our licensor-licensee relationship and struck the friendly and professional tone we wanted. It was a pleasure to work with Marla."
Craig Isaacs
Vice President
Miss Universe Organization
Franchise Operations Manuals Are a Must
Properly documenting your franchise management system is one of the most important steps to establishing consistency and operating standards. MSA works with franchisors and their attorneys to develop new franchise operations manuals—or to review and revise existing manuals that integrate best practices, brand protection, and minimize legal exposure.
The franchise operations manuals we develop for clients are easy to understand, user-friendly, intuitive, graphically appealing, and simple to use. Topic areas include:
- Unit operation
- Franchise sales and compliance
- Pre-opening procedures
- Marketing and advertising
- Site selection and development
- Field personnel
- Multi-unit managers
- Employee-specific manuals
- Food safety manuals
Document your franchise operations manuals with our help.
