Operations Support and System Management

• Headquarters and field support methods to improve effectiveness and profitability
• Vicarious liability audits of training programs and operating manuals
• Franchisee opening support programs
• Market Introduction and Grand Opening programs
• System advertising guidelines and bylaws
• Cooperative programs and structures
• Establishing franchisee reporting requirements

Situation audits of franchised operations

• Best practices review
• Site visits and customer surveys
• Field staff support evaluation

We understand that for many franchisors there is a difference between what you would like to do and what you can do given the constraints of your existing franchise agreements. When change is necessary, our experience as both franchisors and franchisees enables us to develop change strategies that work in the real world:

• Instituting change within the confines of your existing agreements. Establishing mechanisms to all for future changes.
• Implementation and management changes to your franchise system and franchise offering that your staff can effectively execute.
• Results that can be monitored, refined and measured to ensure maximum effectiveness.