Training Programs

Ensuring that every member of your franchise has the necessary skills to function according to your brand's standards requires effective training.

Working with our clients, we clearly identify and define the knowledge, skills and abilities that each member of their franchise system will need to perform their job. Because of our experience and resources MSA has the ability to develop innovative and cost effective methods of training that achieve results.

MSA develops training and certification programs for:

• Single unit franchisees
• Multi-unit developers
• Multi-unit managers
• Unit management teams
• Sales associates and other unit personnel
• Franchisor field consultants
• Franchisor headquarters personnel
• International and domestic master franchisees and area representatives

To help our clients maintain their training and quality edge at the unit level, MSA provides train-the-trainer programs to enable field staff and franchisee personnel to conduct training and certification on a local level.

We are not only skilled in training design and development. We are also experienced in overcoming the challenges of executing training in a franchised environment. Our realistic solutions are designed to ensure that your brand, at each location, is managed by people that have been trained and certified to meet your brand's standards.

MSA conducts training programs for franchise system personnel to ensure the effectiveness of their performance. Our training programs are customized to our client's system and maturity and include:

• How to actively recruit franchisees and close franchise sales
• Franchise sales compliance training
• How to be an effective field consultant
• How to be an effective master franchisee
• How to be an effective area representative
• How to build strong franchisor - franchisee relations
• How to take your franchise system to the next level of performance