Unfortunately, when managers fail to coach, employees' continued poor performance can have negative consequences on customers as well as morale
If pre-training assignments are of value, how do we ensure that program participants are not surprised by them, and also recognize the benefits of completing them?
Why franchisors provide training programs, who is trained and how, typical duration of training, and additional training after launch of a new franchise location.
Franchisor support for franchisees varies, and is based on contract. This article covers what you should expect to receive in most franchise systems.
When prospective franchisees begin to separate one franchise opportunity from another, one item they need to examine closely is in the training the system will provide.
The successful execution of the most brilliant franchise concept depends largely on one key initiative: well-designed training.
Effective franchisee training is an essential component of a franchisee's first-year success. So what does effective training look like?
Whether franchisors should continue to provide training directly to franchisees' employees, and whether doing so creates any joint employer vicarious liability risk.
Whether you've already committed to revamp your training program, or are only beginning to analyze whether the time is ripe to do so, don’t analyze from the ivory tower.
The shifting definition of joint-employment in franchising means that franchisors need to educate franchisees and their staff without risking vicarious liability.
Poor articulation of training goals and inefficient methods to achieve them can mean training doesn’t achieve its intended objectives, and the whole franchise system suffers.
Insider tips from nineteen years of experience with defining and designing training programs.
Though problems in training execution can be the source of service or product issues, take the time to sort out whether other factors in your system are to blame.
As franchise systems grow, they have tremendous potential to breed mentors among successful franchisees who can help new franchisees be successful.
Great franchisors make certain that before the first customer comes through your door, not only are you prepared, but so are your unit manager, assistant managers, and your entire staff.
Most franchise systems - once they have become mature - make the investment to train Unit Managers, who are key to the success of the business.
How can franchisors and franchisees monitor manager effectiveness? What should you look for?
Do new employee orientations seem a bit “ho-hum”? Let’s reconsider what the goals of effective orientation should be.
Try this proven training technique to make your training more effective and reduce personnel turnover.
Both for cost-saving and efficiency reasons, more and more franchisors have been moving some of their training to online learning, including mLearning accessed via mobile devices.