Franchise Relations

No one can question the generosity of Howard Schultz or Starbucks, the company he founded. Schultz and the Starbucks Foundation are leading supporters of literacy programs, environmental initiatives, and neighborhood development programs, as well as supporting fair pricing for coffee...
Mention the word "franchising" around DuPont Flooring Systems these days and you could get an earful - on how to go about starting a franchise system the right way. Phrases like "mutual capabilities," "dedicated channel of distribution," and "delivering value...
DuPont is a remarkable company. Viewed through the lens of Wall Street, DuPont is listed fourteenth in the Fortune 500. It is superbly profitable, and, based upon the reaction of the stock analysts to its recent senior management shifts, it...
Agway, headquartered in Syracuse, NY, is the largest agricultural cooperative in the Northeastern United States with over 300 franchised and company-owned retailers of garden, pet, and farm supplies. They also sell California-grown frozen strawberries – or so they thought. On...
Know your rights—and limitations—in disputes with franchisors Question: I'm a franchisee of a retail specialty chain. For the past three months, I've been selling a new product I found through one of my local vendors. My customers are thrilled with...
The easiest, most profitable, and absolutely the most enjoyable way to run a business is through the delivery of not just great customer service, but the kind of customer service legends are built upon. And yet, one of the most...