Franchise Relations

franchise crisis management
Speed, honesty, and a plan you can execute are all central to an effective crisis management program. The damage from a poorly handled crisis can cause long-lasting and often permanent damage to a company’s reputation and its marks.
international franchising
Good franchisors look for mutual success, and some of the best ideas in franchising have come from franchisees. But good franchisors also make decisions based on what is best for the system.
franchise customer service
Anticipate regional differences, because customer service expectations can vary greatly from market to market. But always take the higher standard, as increased customer service in markets that don't expect it will increase customer response.